Who we are

Our website address is: https://xuanlingpavilion.com (“Site”).
In this Privacy Policy, “we”, “us”, and “our” refer to Xuanling Pavilion.

If you have any questions about this policy, contact us at: support@xuanlingpavilion.com.

What personal data we collect and why

We collect certain information to provide and improve our services, including:

  • Order & checkout information: name, billing/shipping address, email, phone number, purchased items, order notes

  • Payment information: payment status and transaction references (we do not store full card details)

  • Account information (if you create an account): username, email, saved addresses, order history

  • Customer support communications: messages you send to us by email, WhatsApp, or via forms

  • Technical data: IP address, browser type, device information, and pages viewed (for security and analytics)

We use this data to:

  • Process and fulfill orders, shipping, and returns

  • Provide customer support and send service updates

  • Prevent fraud and protect site security

  • Improve the website experience and performance

  • Send marketing communications only when permitted (you can unsubscribe anytime)

Comments

If visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service (if enabled). After approval of your comment, your profile picture may be visible publicly in the context of your comment.

Media

If you upload images to the website (for example, via a review or form), avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images on the site.

Cookies

We use cookies to keep the Site working properly, remember your preferences, and improve your experience.

  • Comment cookies: If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies last one year.

  • Login cookies: If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. When you log in, we set cookies to save your login information and screen preferences. Login cookies generally last two days, and screen options cookies last one year. If you select “Remember Me”, your login may persist for two weeks.

  • Content editing cookies: If you edit or publish an article, an additional cookie may be saved in your browser. It indicates the post ID of the article and expires after 1 day.

  • Shopping cookies (WooCommerce): Our store may use cookies to remember items in your cart, keep your session active, and help checkout function properly.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect website functionality (such as cart and checkout).

Embedded content from other websites

Articles or pages on this site may include embedded content (e.g., videos, images, maps). Embedded content from other websites behaves in the same way as if you visited that website directly.

These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content—especially if you are logged in to that third-party service.

Who we share your data with

We share your information only when necessary to operate our store and provide services, such as:

  • Payment providers (to process payments)

  • Shipping/logistics providers (to deliver orders)

  • Website hosting and technical service providers (to run the site)

  • Email or customer service tools (to send order notifications and support messages)

  • Analytics and security tools (to improve performance and prevent fraud)

If you request a password reset, your IP address may be included in the reset email for security purposes.

We do not sell your personal information.

How long we retain your data

  • Comments: If you leave a comment, the comment and its metadata may be retained indefinitely to help recognize and approve follow-up comments automatically.

  • Accounts: For users who register, we store the personal information provided in the user profile. Users can view, edit, or delete their personal information at any time (except usernames). Site administrators can also view and edit that information.

  • Orders: We keep order records for as long as necessary for customer service, accounting, and legal compliance.

What rights you have over your data

If you have an account on this site or have left comments, you can request:

  • An exported file of the personal data we hold about you

  • That we correct or erase your personal data (where applicable)

This does not include any data we must keep for administrative, legal, or security purposes.

To make a request, contact: support@xuanlingpavilion.com

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Your information may also be processed outside your country (for example, by hosting, payment, or shipping providers). We take reasonable steps to protect your data when transferred internationally.

Contact

Xuanling Pavilion
Website: https://xuanlingpavilion.com
Email: support@xuanlingpavilion.com
WhatsApp: +8613333882363