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FREQUENTLY ASKED QUESTIONS
We aim to match the photos as closely as possible. Because some items are handmade or made with natural materials, small variations in color or texture may occur—each piece is unique.
If you’d like more photos or specific measurements before purchasing, contact us and we’ll help you confirm the details.
After your order is completed, we’ll email you a receipt to the email address you used at checkout. You can also view and download your receipt anytime by logging into My Account → Orders and selecting the order.
If you checked out as a guest, please search your inbox (and spam/junk folder) for the order confirmation email. Still can’t find it? Contact us with your order number or the email/phone used for the purchase, and we’ll resend the receipt for you.
You can request a return within our return window after delivery. Items must be unused, in original condition, and include all original packaging.
Contact us with your order number and reason for return, and we’ll send you the return address and steps. Refunds are issued after we receive and inspect the item.
We do restock popular items whenever possible. For the latest availability and restock estimates, please check the product page or contact us for help.
We ship to most countries and regions worldwide. You can enter your address at checkout to confirm availability and see the estimated delivery time.
If your location isn’t showing up or you have special shipping needs, please contact us before placing your order. We’ll be happy to help with options, costs, and delivery estimates.
GOVERNINGLAW-These Terms ofService and any separate agreements whereby we provide you Services shall be governed byand construed in accordance with the law of Spain.