Last updated: December 29, 2025

Terms of Service

These Terms of Service (“Terms”) govern your use of xuanlingpavilion.com (the “Site”) and any purchases made from Xuanling Pavilion (“we”, “us”, “our”). By accessing our Site or placing an order, you agree to these Terms.

1) Eligibility

By using this Site, you confirm that you are at least the age of majority in your country/region, or you have permission from a legal guardian.

2) Products & Information

We aim to display product descriptions, pricing, and images as accurately as possible. However, we do not guarantee that all details are error-free. Product colors may vary due to screen settings.

We reserve the right to:

  • correct errors (including pricing/availability)

  • update product information at any time

  • limit quantities or discontinue products without notice

3) Orders & Payments

When you place an order, you agree that:

  • the information you provide is accurate and complete

  • you are authorized to use the payment method

We may refuse, cancel, or limit an order at our discretion, including for suspected fraud, pricing errors, or stock issues. If payment has been captured and the order is canceled, you will be refunded.

4) Shipping & Delivery

Shipping times are estimates and not guaranteed. Please review our Shipping Policy for full details. We are not responsible for delays caused by carriers, customs, weather, or events outside our control.

5) Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy. Please read it before placing an order.

6) Chargebacks & Disputes

If you have any issue with your order, please contact us first so we can help resolve it. Unauthorized chargebacks may delay resolution and may require additional verification.

7) Intellectual Property

All content on this Site (text, images, logos, design) is owned by Xuanling Pavilion or licensed to us and is protected by applicable intellectual property laws. You may not copy, distribute, or use any content without our prior written permission.

8) Prohibited Use

You agree not to:

  • use the Site for unlawful purposes

  • attempt unauthorized access, hacking, or interference

  • upload malicious code or abuse our systems

  • violate the rights of others

9) Limitation of Liability

To the maximum extent permitted by law, Xuanling Pavilion shall not be liable for indirect, incidental, or consequential damages arising from your use of the Site or products.

Our total liability for any claim will not exceed the amount you paid for the product(s) related to the claim.

10) Changes to These Terms

We may update these Terms from time to time. The “Last updated” date will reflect the latest version. Continued use of the Site means you accept the updated Terms.

11) Contact Us

Email: support@xuanlingpavilion.com
WhatsApp: +8613333882363
Service: Worldwide
Reply within 24 hours (business days)